Planning a meaningful memorial service has never been more seamless than with our innovative memorial design platform. Our comprehensive system begins with a curated collection of professionally designed templates that serve as thoughtful starting points, allowing families to select a base design that resonates with their loved one's spirit.

From these foundational templates, our proprietary design tool and ChatGPT integration enable effortless customization—families can intuitively adjust colors, typography, and personal imagery with simple drag-and-drop functionality. The integration of ChatGPT assists you in polishing your written tribute about the deceased.

A unique collaborative feature allows users to instantly share their emerging design with family members, who can provide feedback and suggestions, transforming the memorial design process into a shared, healing experience.

With just a few clicks, families can refine their tribute, ensuring every detail authentically honors their loved one's memory, while our streamlined ordering system guarantees professional, high-quality production and swift delivery of memorial materials.

Proof Approval

• Once submitted, the digital proofs are considered approved and final
• Once the order is processed and printing has begun the order becomes non-refundable
• Carefully review all details before final approval

Standard Delivery
Our printed products ship via USPS Priority Mail within 3 to 5 business days from the date of order submission and payment. We carefully process and ship your printed materials to ensure timely and professional delivery.

Rush Services
Need your materials faster? We offer rush delivery options to meet your urgent printing needs. Rush orders can be processed and shipped within 2 business days. Rush orders incur a 25% order surcharge.

*Delivery times may vary slightly depending on product complexity and current order volume.*

While we do our best to ensure a quality product, defects do periodically occur. If you encounter a defect in the product you receive from us, please contact us as soon as possible upon receipt of your items to report the issue to us. See more information below:

Defect Returns

• Defective prints must be reported within 5 business days of receipt
• Defects include:
• Printing errors not matching approved proof
• Significant color variations from digital proof
• Structural manufacturing defects
• Damage during shipping

Defect Verification Process

• Customer must submit clear photos documenting the defect
• Customer service will review and verify the claim
• Replacements will be sent for verified defects

Replacement Options

• Defective items will be reprinted at no additional cost
• Replacement prints shipped within 5-7 business days
• Shipping costs for replacement covered by us

Limited Circumstances for Returns

• Printing errors that significantly deviate from the approved design
• Printing defects affecting functionality or appearance
• Substantial quality issues not apparent in digital proof

Customer Responsibility

• Verify all spelling, design, and details before order submission

Refund Policy

• A full refund for printing and shipping costs will be issued for verified defects where customer opts not to have replacements sent

Contact Information:

Customer Service: support@claritypmg.com

Ordering Process

Q: How do I place an order?
A: You can place an order through our website. Simply select your desired product, use our design tool to customize your design, choose your quantity, and complete the payment process. If you’d rather have us do the work for you, select the Custom Design Services option and then send us a message via Contact Us. We’d be happy to do the work for you.

Q: Can I see a proof before printing?
A: Yes! Our tool will show you the digital proof as you go through the customization process.

Q: What file formats do you accept?
A: No need to worry about this, once you've created your design, our design tool will automatically produce a print-ready file that will be submitted to our print experts for review and printing once you've approved and made payment.

Pricing and Payment

Q: Do you offer bulk discounts?
A: Yes! We provide significant discounts for large orders. Contact our sales team for a custom quote for orders over 300 units.

Q: What payment methods do you accept?
A: We accept all major credit cards.

Production and Turnaround

Q: How long will my order take?
A: Standard turnaround times are 3-5 business days

Q: Are rush services available?
A: Yes, for an additional rush order surcharge of 25% of the total order value.

Q: Do you offer shipping?
A: We offer shipping nationwide. Shipping costs are calculated based on weight, size, and delivery speed. Free shipping is available for orders over $500.

Design Services

Q: Do you offer design assistance?
A: Yes! Our professional design team can help you:

• Optimize files for printing
• Create custom designs from scratch
• Provide design consultation
• Offer layout and formatting suggestions

Design services are billed at an hourly rate, with package deals available.

Quality and Guarantees

Q: What is your quality assurance process?
A: Each print job undergoes multiple quality checks:

• Pre-press file validation
• Color calibration
• Print test strips
• Final inspection before packaging

Q: What if I'm not satisfied with my order?
A: We offer a 100% satisfaction guarantee. If the prints do not meet our quality standards or differ significantly from the approved proof, we will reprint or refund your order.

Contact Information

Q: How can I reach customer support?
A: We're here to help!

• Phone: (503) 683-1489
• Email: support@claritypmg.com
• Physical Address: 9425 SW Commerce Circle, Suite B-22
  Wilsonville, Oregon 97070